(I updated this Monos Luggage post on April 2, 2025, and have since published a companion piece dedicated to Monos accessories, too.)
I’ve had a lot of luggage over the years from a lot of different brands, and only two have really stood the test of time. With the “fancy” set we bought for our honeymoon in 2007 showing its age during our Vancouver to Whistler road trip a few years ago, we knew it was finally time to say goodbye. Monos Luggage had been high on my must-try travel-gear list since it infiltrated my Instagram feed a few years ago, and in the last two years, I’ve had the opportunity to test out several pieces. As a result, this review is specifically for bags and luggage pieces and I’ve moved all of the accessories to this post.
So, this Monos Luggage review has been years in the making. If you know me, you know I don’t just try something once or twice before forming an opinion that I feel is worthy of a feature review like this one. The Monos Luggage pieces I focus on here have been on all manner of planes, trains and automobiles. Plus a bunch of airport buses, too. Many of these pieces have flown internationally while others have been part of one of our many family road trips. To say they’ve been used well is an understatement.
A bit about Monos Luggage
Let’s start with a topline look at the brand itself. It’s Canadian — YAY! For those Canucks who pride themselves on buying homegrown goods, now more than ever, you’ll be glad to know you now have a quality luggage brand option that’s headquartered and designed in Canada, employing many Canadians along the way.
The brand is centred around mindful travel, with a philosophy inspired by travelling and living well, and the Monos Luggage minimalist aesthetic is all about sustainability. Its classic design is intended to ignore the mass consumerism that’s consumed so many of us and inspire timelessness.
The Monos Luggage “people-before-profits” ethos is built on accessibility and a “buy fewer but better” things mindset. It uses or creates best-in-class components and the same materials as luxury luggage brands, but its sales model — selling directly to the public online — means reduced overhead costs, with those savings passed onto customers.
Monos Luggage: let’s review
In this post, I’ve focused solely on Monos luggage and bags reviews; if you’re looking for Monos accessories, there’s a post for that, too. This is what you’ll find here:
- Monos Carry-on Pro review
- Monos Expandable Carry-On Pro review
- Monos Hybrid Carry-On review
- Monos Check-in Medium review
- Monos Check-In Large review
- Monos Metro Duffle review
- Monos Metro Tote review
- Monos Metro Backpack review
- Monos Metro Weekender review
- Monos Metro Carry-All Duffle review
- Monos Metro Mini Crossbody review
Once you decide which pieces you need for your own travel adventures, wait for a sale if you can spare a bit of time. They happen often. If, say, you want three items and only two of them are on sale, just buy those and wait out the third item. Shipping is free across Canada and the USA with no minimum purchase required, so the only reason not to wait for a sale is if you’re in a hurry or you live a budget-free life. (In which case, are you looking for a sister-wife?!)
In most cases over the years, my online orders have been fulfilled pretty quickly — sometimes delivered within just two days — as long as the product-in-question wasn’t on backorder. I’ve also found that every product arrives packed carefully, which means they arrive in perfect condition.
OK, let’s talk luggage…
All Monos Luggage pieces share a number of the same features, such as:
- An integrated TSA-approved lock
- An ergonomic aluminum telescopic handle
- High-performance spinner wheels
- Colour co-ordinated YKK reverse coil zippers
- A zipped panel on one side of the interior with ballistic nylon compression straps and a cover panel (with pockets!) on the other
- One anti-microbial laundry bag
- Two shoe bags
- One vegan leather luggage tag
- One Magic Eraser
The Metro bags typically don’t come with any of these, save for the YKK zippers and perhaps a shoe bag in some cases.
In the original version of my Monos Luggage review, I included prices for each item but since these fluctuate with market changes and sales, I’ve just included links this time so you can click to see what the prices are in real time.
Monos suitcase review: Carry-on Pro
More product info here
I chose the Carry-on Pro suitcase over the Carry-on Pro Plus because, size-wise, you have a way better shot at meeting your air carrier’s carry-on size restrictions without adding the extra “Plus” dimensions. Unfortunately, the Carry-on Pro measurements may also be too big for even some of the biggest airlines, which often factor wheels into the equation. So be sure to check your carrier’s guidelines carefully.
I’ve travelled domestically and internationally several times with my Carry-On Pro and have not been told to check it yet, but please keep in mind that I mostly fly Air Canada, check in online 24 hours ahead of my flights and enjoy the perks of a fancy credit card which means I often board in the first wave when overhead bin space is not in danger of running out.
Because the shell is so light, I’ve had no trouble lifting this Monos carry-on suitcase into my overhead cabin, and the whisper-quiet, 360-degree wheels are a dream even on the carpeted areas of airports, planes and hotel hallways.
The built-in front compartment is what sets the Carry-on Pro apart from its lower-end sister in the Monos Luggage lineup. It has three interior pockets and fits up to a 15″ laptop (which is also protected in the same aerospace-grade polycarbonate as the rest of the case), plus extras like magazines or other documents, such as passports. Three more interior zippered pouches within the main compartment could hold smartphones, external batteries, charging cables and other small items.
I’ve also been really impressed with the zippers. Even when I’ve pushed this bag to its contents limit, taking full advantage of the compression straps and all but sitting on the thing to close it, the zippers pull through (pun intended). They haven’t broken apart or split or simply refused to close all the way around. I’ll also add that the carry-on nests perfectly inside the Check-in Medium bag, which is a must for storage.
Perhaps what I love the most about the Monos Carry-on Pro, though, is the built-in compression pad on one side of the suitcase. It means you can jam-pack it full of clothes and then squeeze out all the extra nooks-and-crannies space in order to get the sucker closed. It seems like such a small feature but it’s my favourite one.
Monos suitcase review: Expandable Carry-On Pro
More product info here
This is one of the newest pieces in the Monos Luggage lineup and I’m thrilled the brand finally decided to add expandable suitcases. As a carry-on packer, sometimes if you do just a little too much shopping at your destination, it can be a challenge to bring everything home in your luggage. On those occasions, you can simply unzip the Monos expandable bag, which will give you quite a bit more space to pack your goodies.
Keep in mind, however, that it will definitely no longer be considered a carry-on and you will need to check it. But it does hold a LOT extra.
All of my other feedback and praise for the Carry-On Pro applies to the Expandable Carry-On Pro since it is otherwise the same piece of luggage. However, one thing I did change up when I ordered this piece is the colour. I’d been using the white for two years and wanted to see how the black would do with marks, scuffs and scrapes.
Well, I have good news and bad news: the good news is that I’ve not once had to pull out my Magic Eraser to try and remove marks and scuffs like I do nearly every time I use the white suitcase. The bad news? When the black suitcase gets scraped, it shows up as white since that’s obviously the base colour…and there isn’t a thing you can do about it unless you want to take a Sharpie to it.
Monos suitcase review: Hybrid Carry-On
More product info here
I received the Hybrid Carry-On about a year after the Carry-On Pro and it quickly became my favourite piece of luggage. The shell is even stronger and sleeker-looking. I’ve even checked it occasionally just to see how it would weather the extra mileage with handlers who don’t care about my bag like I do. It definitely has some marks on it, but the anodized aluminum corner guards give it serious reinforcement.
Virtually unbreakable, Monos took the best parts about aluminum luggage and married it with the brand’s well-known polycarbonate to give birth to this hybrid model that feels as good as it looks. It’s very light in-hand and still gives me plenty of space to pack a week’s worth of clothing, accessories and toiletries. And I’ve managed to squeeze it into overhead cabins on those smaller commuter planes with two-by-two seating and the tiniest plane bins.
Yes, the Hybrid Carry-On is more expensive than the regular polycarbonate, but I really do prefer it and think it’s worth it.
Monos suitcase review: Check-in Medium
More product info here
We’re minimalist packers, so we chose the Check-in Medium suitcase instead of the Large for our first dip into Monos Luggage sets. It’s big enough that I have packed enough clothes — plus a pair of flip flops each — for me and my two kids for a 10-day vacation. It’s not big enough, however, that we could also pack my husband’s things for said vacation. But, keep in mind that my son wears men’s clothes now and my husband’s clothes are XXL-big and take up more room than average-sized men’s clothes. Other families made up of smaller humans may be able to pack even more into this bag.
I purposely chose the Stellar White colour for our Monos Luggage because I wanted to test out the brand’s claim that all marks on the hard shell cases are easily removed with a Magic Eraser. Well, it’s mostly true. We’ve been able to clean away every single scuff mark using the included Magic Eraser, though some have needed elbow grease. That said, I don’t think I would choose white again if I could go back in time now that I’ve tried other colours.
Dents and scratches were my biggest concern moving from soft-shell suitcases to the hard-shell, polycarbonate Monos suitcases. Since the suitcase shell isn’t shiny like some other hard-shell cases, you don’t see scratches at all — except on the black colour, which I mentioned in the Expandable Carry-On section. And while we certainly don’t abuse our bags, it’s not like we’re especially delicate either; with what I’d call normal traveller usage during the two years we’ve had our Monos Luggage, there are no dents whatsoever.
Everything I wrote about the Carry-On Pro suitcase above in terms of the zipper strength, polycarbonate shell quality and colour maintenance are also true for the Check-In Medium bag.
Monos suitcase review: Check-in Large
More product info here
Everything I just wrote about the Check-in Medium will apply here, too. We added the Check-in Large case about a year after the Medium, but have only used it for road trips. We’re pretty diehard carry-on packers and this piece is major overkill for us for flying.
If you’re big fans of checking in baggage, however, this is HUGE and packs an enormous load while still handling really well.
Monos Luggage review: Metro Duffle
More product info here
The zippers, y’all! They are SO STRONG on this thing. I have winced on several occasions as I’ve tried to close them, praying they won’t split. And they just don’t. They’re miracle zippers.
Spills roll right off the Metro Duffle thanks to its water-resistant nylon twill. If something really gets in there, like poutine gravy did in my case, it takes pretty minimal effort to clean it off. Metro bags use only vegan materials, including a really nice interior felt that’s made from recycled plastic bottles. (In the Metro Duffle, the felt is used for a sleeve that fits up to a 15″ laptop.) The inner side pockets at either end of the duffle have magnetic snap closures to keep them shut when not in use, and are big enough to hold a water bottle, compact umbrella, paddle brush or even a rolled up set of makeup brushes.
I really love the Metro Duffle’s size — compact enough to slide under the seat in front of you while in-flight but spacious enough to hold everything you need for an entire weekend. I put this theory to the test for you, too, taking only the Metro Duffle with me to New York City for a three-day visit. No suitcase, no nothing. It held everything — including the purchases I made in Manhattan — right down to my toiletries and makeup.
Do I recommend carting it around for seven hours while you sightsee? No. Absolutely, definitely NO. It ended up being pretty heavy on my shoulder after the first two hours, but I was determined to see if I could make it a whole day. I did, but I wouldn’t do it again unless it was with the Monos Backback.
One of my most favourite features about the Monos Metro Duffle is that it comes with the Metro Classic Kit. And, using the QuickSnap™ Modular Kit System unique to Monos bags, this kit can be:
- removed entirely and left at home
- removed and packed into the duffle
- removed during your flight so you can pack the Metro Duffle in your overhead cabin but keep essentials with you in your seat
- interchanged with the Metro Folio Kit (which I review in my Monos accessories post)
But here’s what I wish you could do with the Metro Classic Kit — and I hope Monos is paying attention: I wish it came with a fanny pack-style belt so you could use the pouch around your waist or crossbody as a purse at your destination. The magnetic system on it is so good that I would feel totally secure doing this. For me, it would be a really strong value-add on what is a pricier bag.
Overall, as a family of four, I can confirm that using the Check-in Medium and Carry-on Pro suitcases together with the Metro Duffle provides enough space to bring everything we need for a week away. If you’re careful packers like we are, it will even fit one parent and one child’s things together (yes, we’ve done it!).
One quick PSA here: there’s a dreamy built-in trolley sleeve designed to fit securely around any Monos suitcase handle. This is gold when you’re rolling around an airport or hopping onto public transportation. But — and this is extremely important — since this also converts into an extra pocket when not in use by zipping it closed, be very (very, very) aware of whether the zipper is, indeed, closed before you trust it as a pocket. I made the huge mistake of tossing my iPhone and wallet into this pocket when I first started testing out this bag, and I lost my phone as a result. Temporarily, because someone ultimately handed it in at the hotel’s front desk, but it was a pretty awful hour-long search while simultaneously beating myself up for being so stupid.
Monos Luggage review: Metro Tote
More product info here
I have the Metro Tote in the vegan leather and chose it before I knew the new Gesso Totes would be available, which I think I’d like much more. The big pro of the Metro Tote is that the material stands tall and stiff and maintains its shape perfectly while in transit, attached to your rolling luggage.
But that’s also the big con for me as well, because once you remove it from your luggage to use it as an actual tote on your shoulder, it has zero give and is ultimately not a bag you’ll want to carry around for very long.
It can hold quite a lot and I love that it fully zips along the top – which it appears the Gesso Totes do not – to prevent wandering hands from getting into your bag very easily, but if you’re thinking of choosing the Metro Tote because you’d also want to use it as a purse at your destination, you might be wise to think again.
Monos Luggage review: Metro Backpack
More product info here
The Monos Metro Backpack is way more spacious than it looks. I was absolutely shocked the first time I packed it, because it held nearly as much as the Metro Duffle, and you’d never think it possible by looking at them side by side.
It’s quite a slim-line backpack and nice enough that it could easily be a commuter bag if you’re taking a same-day plane or longer train ride to a meeting and need to bring along more than just your wallet, phone and laptop. I love that it comes with the Monos QuickSnap™ Modular Kit System, so you can use the Metro Kit that comes with it or swap it out for the Folio Kit if you prefer (read which one I prefer in my Monos accessories post). And if you’re travelling by air, it’s so easy to detach the Metro Kit to keep your essentials with you at your seat and stow the backpack under your seat or in the overhead bin.
That said, the straps and shape aren’t so over-the-top body-friendly that you’d want to wander around a city wearing it for more than a couple of hours.
So, the Metro Backpack is a YES as a personal item or commuter bag, but NO as a day pack for travellers.
Monos Luggage review: Metro Weekender
More product info here
I wanted to love the Metro Weekender. I really did. But I don’t. I have the nylon version and it loses its shape really quickly so it looks quite sloppy unless it’s full, it’s bulky design is hard to store when not in use and it didn’t prevent my shoes from being crushed under the weight of the main compartment, even though there’s a dedicated shoe compartment.
There’s no way this would be considered a personal item for air travel like the Metro Duffle (it’s too big), but it can hold enough that you could go away for a good five or six days using just the Weekender if you’re a careful packer.
Personally, I don’t think this one is worth the investment. Better to go with the Metro Duffle if you’re looking for a weekend-only bag; it’s plenty roomy. You’re just losing a shoe compartment, really.
Monos Luggage review: Metro Carry-All Duffel
More product info here
The Monos Carry-All Duffle is a different product than the Metro Duffle. Technically, it’s bigger than the Duffle but because it only comes in vegan leather, and the zipper doesn’t have the same mechanism at each end to allow a really wide opening, I find that the Carry-All Duffle is actually harder to pack.It also doesn’t come with a Metro Kit like the Duffle or Backpack, or even a slot into which you can slide one.
I do love the way the Carry-All Duffle looks and handles, but I’m honestly not sure that it’s as practical as the Metro Duffle.
Monos Luggage review: Mini Crossbody
More product info here
The Mini Crossbody is the only product you’ll find in both of my Monos Luggage posts. It’s a crossover between bags and accessories, so it deserved a spot in both!
This really is a “mini” product, so don’t expect it to carry more than a very slim wallet, a couple of keys and your smartphone. If I ditch my keys, I can squeeze in a pair of sunglasses, but there’s no way I’m fitting in my external battery or AirPod Pros.
If you need more space in your on-the-ground purse, the Mini Crossbody won’t be the right choice. But it’s the perfect size to stash in your personal item if you need a small purse at your destination for shorter city walks or a night on the town.
Other things I love about my Monos Luggage
Every piece in the Monos Luggage lineup goes through extensive quality-assurance testing. From UV fading and drop tests to temperature stability and mileage testing. Here are some more things I really like about it:
The 100-day trial
The Monos 100-day trial — 30 days for bags, apparel and accessories — gives you time to play with your new luggage to see if it’s right for you. Monos suggests packing it with the same sort of things with which you’ll be travelling — just be sure to test it indoors. If you don’t love it, and you haven’t used it outside, you can return it. (Important note: the return shipping cost will be deducted from your total refund amount, so keep that in mind.)
The polycarbonate shell
A lightweight, unbreakable, Aerospace-grade luggage shell? YES.
Monos luggage is vacuum-formed with German Makrolon polycarbonate — a resilient material that is nearly impossible to break. It’s also a flexible material, which means it can actually absorb energy from an impact and pop right back into shape.
The waterproof interior
The interior of every Monos bag is lined in 350 denier polyester. This is a super-durable, waterproof, antibacterial fabric, which means it’ll take more than your stinky socks to give it a run for its money. After two years, including transiting in rain and snow, I can attest that we’ve never had an issue.
The Monos Luggage handles
Throw away everything you know about traditional telescopic luggage handles. Monos features high-grade aluminum tubes and fully reimagined the telescopic assembly to reduce both lateral and torsional movement. It also re-engineered the handle-release button to make it more ergonomic. With four height settings, it works for nearly everyone — including my 5’1″ kid and my 6’6″ hubby. The handle is extremely comfortable and feels strong in my hand.
The 360º spinner wheels
Wheels are everything when it comes to a suitcase, IMO; I’ve stopped using certain pieces because of crappy wheels. Monos didn’t like anything already available on the market, so it designed and manufactured its own. They’re the best wheels I’ve used on carpet (spoiler: still not my favourite wheeling experience, but they’re the best yet), and they glide like a dream down an airport hallway. And the best part of all? You don’t even have to tilt your bag to roll it — it’s incredibly smooth while fully upright or tilted on two wheels.
The Monos Luggage warranty
All Monos luggage purchased directly from Monos and authorized third-party retailers comes with a lifetime warranty — but only for the original owner.
The warranty covers:
- Shell cracks or breaks
- Broken wheels, handles or telescoping handles
- Busted zippers
Metro Collection items have a two-year warranty (also only for the OG owner), covering defective materials and components. Packing cubes have a one-year warranty that covers the repair (or replacement) of defective materials and components. I actually did have one of the zippers from my Metro Backpack break and within weeks I had not one, but two, replacement zippers alongside instructions to install it.
That’s it, that’s all, folks! As I acquire more Monos Luggage pieces, I’ll be sure to update this review.
DISCLAIMER: Monos Luggage gifted me some pieces to facilitate this review and I purchased other pieces on my own to add to the overall product and shipping experience. As always, opinions are my own.
Frequent Traveler says
Adding to the comments here. I have had my bag for over a year now, and it DOES NOT LAST. I travel a lot and the bag was beautiful the first use but here I am a year later, and it got put into the trash. The rollers do not move smoothly, the handle doesn’t stay in place, and the exterior cracks very easily. Normal handling from the airline has caused huge cracks in the exterior of the bag. The last flight I went on, they had to add stickers over the crack because it was considered a hazard. Also, customer service said there was nothing they could do because they can’t control handling from the airlines. You are better off ordering from a company like Tumi or Away with a lifetime guarantee and better customer service.
Mommy Gearest says
Casey, I am so sorry to hear this has been your experience. My entire family has been using Monos luggage (almost exclusively) since I wrote this review and we have had nothing of the sort. Ours have been on planes, trains, buses…tossed into the back of SUVs and pickup trucks…dragged through hotel lobbies all over the world and my biggest complaint is that my white suitcase is no longer while and too much of a pain to keep cleaning off and a zipper broke on my backpack, which was replaced quickly by Monos customer service. At the end of the day, if an airline or airport has mishandled your baggage so badly it’s broken, you should definitely that up with the airline or airport. Best of luck.
Kristi says
Hello! Great review! I am curious to know if you used the Metro Duffel as a personal item bag on Air Canada.
Many thanks!
Mommy Gearest says
Hi and thank you! I did indeed use the Metro Duffle as a personal item aboard Air Canada. 🙂
Ktisti says
That’s good to know. I was considering purchasing but it seemed bigger than the Air Canada personal item dimensions. Thx
Mommy Gearest says
If it is, then they could *technically* force you to use it as your carry-on but I have rolled right on with it and my Monos Carry On dozens of times without issue. That said, it always depends on who’s at the gate. Have you considered the backpack? It holds almost as much, believe it or not!
Drew says
I’ve had the carry-on pro in banana pudding (yellow) for over a year and have had no problems with it. Not only do I get a lot of compliments on it, the quality is much better than the usual budget carry ons I’m used to from Winners, etc. The details are well thought out, the wheels are quiet, and everything is smooth.
As for the scuffs, luckily mine have been able to be buffed out with the included sponge (magic eraser). I’m sorry for everyone else who have had a bad experience with Monos, but I can’t recommend them enough.
Mommy Gearest says
I agree! They definitely get scuffs and I would probably not buy white again, but they do come out with Magic Eraser and elbow grease — and the quality is amazing.
Brent says
After my experience with this garbage luggage In my opinion i find it hard to believe any positive review on monos does not have some sort of scamminess to it
Mommy Gearest says
*shrugs shoulders* I can only tell you about my personal experience — which is YEARS long at this point. I just went away for yet another trip last week with all Monos luggage and, again, it performed beautifully.
Monika says
Does the Monos suitcase have a toxic or plastic smell inside them like some other suitcases?
Thank you
Mommy Gearest says
I can’t say I noticed anything like that, but I don’t consider myself to have a sensitive nose either. That said, I know the kind of off-gassing smell you’re asking about and, no, not that I personally noticed.
Teresa Mary says
I find the bags very heavy. I cannot use the duffel without the case to hold it up. The straps on the metro backpack are not at all comfortable (not padded, cut in, don’t fit my body) and I am sending it back. I do love my hard shell carry on plus, though.
Mommy Gearest says
I definitely can’t carry the Weekender around comfortably, but I carried the duffle crossbody around NYC for 10 hours one day. After about 5-6 hours, I needed to take a break every hour and switch sides but I thought that was pretty impressive.
Michael says
I am very disappointed with Monos since they don’t have a customer service phone number and if there’s an issue with your order or if you have a concern about your product, you are on your own and completely out of luck.
They only have an email to get in touch with them though after a week of waiting and 5 emails, no one has responded to me.
They also ask you to send them a text but no one responds to that method of communication either.
I wish I had never bought anything from them.
I completely regret my purchase and DO NOT recommend them to anyone at all.
Mommy Gearest says
So sorry to hear that was your experience. I had a warranty issue, used the information on their website and had a response within 48 hours and a solution a day after that.
Brent says
I agree Michael , complete garbage!
Mommy Gearest says
Which pieces have you tried?
Katherine Marine says
I purchased the classic monos carryon and duffle and I love them as a set. The duffle is heavy if carrying by itself but it always lives on top of the suitcase so no problem. I leant it to a friend who just went to Ireland and she loved it as well. Just purchased the compression cubes for a 2 wk trip with only carry on Mons to Ireland, looking forward to it!
Mommy Gearest says
I actually carried that duffle around, crossbody, for an entire 10-hour day in Manhattan – can you believe it?! Not something I want to repeat, but I was trying to prove that I could pack for a weekend in NYC with *just* the duffle. Seriously, I brought nothing else except a purse that I stored inside the duffle to use when I was going out at night. I’ll be interested to hear if you think the compression cubes help save you much space. I like how they keep me organized but my packing style is pretty compact all on its own and so far I haven’t found they give me THAT much more room. Have fun in Ireland — I have two posts on my site dedicated to the Emerald Isle…you should check them out!
Kevin says
Do not buy Monos products. They use low quality materials for the shell and it falls apart on its own. The smooth plastic looks cracked and leather-like after just 1 year and 5 in-cabin trips, not even checked luggage. I have other luggage that are 10 years old and don’t look this bad. Their customer service is refusing to replace my damaged luggage.
Mommy Gearest says
So sorry to hear that’s your experience — it’s not mine. I have even purposely checked my carry-on luggage just to test the durability for review purposes and all of my hardsided cases are still doing really well months and years later.
Letitia G. says
Hey! I was wondering you used the carry on with Air Canada, and if you had any issues since there is a little size discrepancy?
Mommy Gearest says
Hi! Yes, I have used all of these pieces on Air Canada. The smallest Monos carry-on bags are considered within the size limit — unless you have a stickler who counts the wheels. If they make you put it in their little measurement contraption, you will likely be told you need to check it. But I have wheeled them on at least a dozen flights with no issue. I would not chance the Carry-on PLUS sizes.
Roger says
What a liar. This is obviously a paid review.
Mommy Gearest says
Hello, Roger! I’m back from some travels and at my laptop with time to address your comment here. I will simply copy and paste what I sent to the email address you shared when submitting your comment, in case you didn’t see it: “I wanted to let you know that any time I am paid for content, it will be clearly marked as such. Monos does pay some creators but only after they have partnered with them on unpaid content first. I have yet to be paid by them and this review reflects my authentic experience with various products. In fact, more are being added soon as I have had the opportunity to travel with additional pieces since publishing this post. I will add this reply to your comment ASAP. Thanks for taking the time to comment.” To that, I will also add that I am not an affiliate and do not make any money from sales resulting from consumers reading my review.
Amy says
One piece of 6 arrived. The color is not as depicted on line. The other pieces, 2 suitcases, one tote, 2 covers were sent back to them by customs. They do not have reliable shipping to the US. Plus, they do not accept phone calls. The ‘chats is computer generated and often does not make sense. They did, however, refunded all my money.
Mommy Gearest says
I’m so sorry to hear your order wasn’t successful. I’m in Canada so can’t speak to the shipping outside of my country. I have only ordered white and silver plus black accessories so can only attest to those but they were exactly as they appeared online. I’m glad you were fully refunded and hope you find something that suits you better soon.
Cindy says
Hi! I’ve read reviews from other selling websites saying that the handle can break in the check in luggage and the customer service is quite poor. Have you had any experience or insights in this? Thanks in advance!
Mommy Gearest says
Hi Cindy! No issues yet with the handles at all and we have checked in a number of Monos bags several times. I am actually in the midst of dealing with a customer service/warranty claim right now (the zipper on my Metro Backpack came off while I was zipping it up); the warranty claim process was easy to start, but I haven’t received a follow-up yet. It’s been 3 weeks. I’ll be including this in an edit once it’s complete.
Gayle B says
They look & sound amazing. Will keep this in mind when next luggage shopping.
Judy Tria says
They are beautiful products Gayle. I purchased the carry on weekender bag for my receipt trip to Italy. It has an array of pockets and I was most interested in the shoe partition on the bottom of the bag. However, this is NOT a carry on bag. Once you put items in it (including a laptop) and fill all those wonderful pockets it becomes very heavy. By the time I was boarding my 3rd plane, I gate checked it, just couldn’t carry it any longer.
Mommy Gearest says
I completely agree with the Weekender Bag assessment — it is way too big and bulky for carry-on. I would use this for a road trip in a heartbeat because of all the space and the shoe compartment, though.
Aneta Anna Alaei says
These look awesome. Love that they can easily be cleaned with a magic eraser. Will be adding them to the list of items needed before our next big trip